Privacy Policy

1.1 Overview

Alkemi Functional Wellness values and respects your privacy. This Privacy Policy explains our online information practices, the types of information we collect, and how we use it. It applies solely to information collected through our website, “alkemifunctionalwellness.com”, and does not apply to information collected by other means.

1.2 Information We Collect

We may request personal information such as your name, email, address, phone number, and payment details. Some information may be required for specific activities like booking services. We may also collect non-identifiable data such as browser type, operating system, and aggregate visit statistics.

1.3 How We Use Your Information

We use your information to:

  • Process service requests and purchases

  • Respond to inquiries

  • Send updates and marketing (if opted in)

  • Comply with legal obligations

  • Protect against fraud and unauthorized access

1.4 Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect data from minors.

1.5 North Carolina Privacy Rights

North Carolina residents can request access to or deletion of their personal information. Contact details are listed below.

1.6 Security

We implement reasonable security measures, but cannot guarantee complete protection against unauthorized access.

1.7 Cookies

Cookies may be used to improve your browsing experience. You can disable them in your browser settings.

1.8 Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Website after updates constitutes acceptance.

2. Terms of Use

2.1 Acceptance of Terms

By using our Website or Services, you agree to these Terms of Use (“Terms”). If you do not agree, discontinue use immediately.

2.2 Eligibility

You must be at least 18 years old, or the legal age of majority in your state, to use our Services.

2.3 Medical Disclaimer

AFW provides wellness services, functional medicine, IV hydration therapy, and telehealth consultations. We are not a substitute for emergency care.

2.4 Telehealth Compliance

Telehealth sessions follow North Carolina Medical Board and Board of Nursing guidelines. You consent to the use of telehealth when booking such services.

2.5 Booking, Payment, and Cancellation

  • Payment is due at booking unless otherwise arranged

  • 24-hour notice is required for cancellations

  • Some services are non-refundable

2.6 HIPAA and Privacy

We comply with HIPAA and applicable privacy laws. Please refer to our Privacy Policy for full details.

2.7 User Responsibilities

You agree to:

  • Provide accurate information

  • Follow care instructions

  • Avoid misuse of the Website or Services

2.8 Intellectual Property

All content is owned by AFW or licensed to us. You may not reproduce or distribute without permission.

2.9 No Warranty & Limitation of Liability

Services are provided “as is.” AFW is not liable for injuries, damages, or losses except where prohibited by law.

2.10 Indemnification

You agree to indemnify AFW for claims arising from your use of our Services or breach of these Terms.

2.11 Governing Law

These Terms are governed by North Carolina law. Disputes will be resolved in North Carolina courts.

2.12 Changes to Terms

We may update these Terms at any time. Continued use of our Services after updates constitutes acceptance.